Repeat this step until all browser web pages are closed. 
Select your internet browser?s icon then click End Task. 
This will cause a menu to appear on your screen.
Hold down the Ctrl Alt and Delete buttons at the same time. Unfortunately our Java based assessments are not compatible with Google Chrome or Microsoft Edge (darker blue ?E? icon).īefore we are able to start the troubleshooting steps please safely log out of your session. You will need to access the assessments from a computer and please use Internet Explorer Mozilla Firefox version 51 and below?as these are the supported browsers for the testing site. If you are unable to download the Java it may be due to the system being too old to run the program and you will need to access a different computer for the Java installation Please note: Windows XP is an out dated windows operating system. You may not have the most current version of Java or you have multiple versions conflicting with one another. It appears the issue you are experiencing may be caused by Java which is a program required to run the assessments. If you don't have an account you can use the links on the top of this page to learn more about it and register for one for free.įor current Java releases, please consult the Oracle Software Download page.įor more information on the transition of products from the legacy Sun download system to the Oracle Technology Network, visit the SDLC Decommission page announcement.Thank you for contacting the IBM Global Support. Only developers and Enterprise administrators should download these releases.ĭownloading these releases requires an account. They are not updated with the latest security patches and are not recommended for use in production.įor production use Oracle recommends downloading the latest JDK and JRE versions and allowing auto-update. 
WARNING: These older versions of the JRE and JDK are provided to help developers debug issues in older systems. The JDK includes tools useful for developing and testing programs written in the Java programming language and running on the Java TM platform. The JDK is a development environment for building applications, applets, and components using the Java programming language. Thank you for downloading this release of the Java TM Platform, Standard Edition Development Kit (JDK TM).
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